Advice by category

Benefits

Advice can be given on:

  • Employment Support Allowance
  • Income Support
  • Jobseekers Allowance
  • Pension Credit
  • Housing Benefit & Council Tax Benefit
  • Disability Living Allowance & Attendance Allowance
  • Tax Credits
  • And all other benefits.

Agencies can offer advice on: what you are entitled to claim, how to claim, difficulties in claiming, help with appeals and representation at tribunals
Community care

Agencies can offer independent advice on Community Care law including advice on:

  • Assessment and provision of services for individuals, children and carers
  • Residential and nursing accommodation
  • Domiciliary services
  • NHS responsibilities for community care services
  • Charging for community care services
  • Care after leaving hospital
  • Provision of aids and adaptations.
Consumer

Advice offered can include help with:

  • Problems with goods
  • Issues with services
  • Problems with vehicles
  • Disputes with retailers
  • Disputes about payment protection insurance
  • Negotiating with traders
  • Information and help with court action
  • Help with complaints
Debt and money

Agencies can offer help with all aspects of debt including:

  • Reducing debt liability
  • Increasing income
  • Negotiating repayment plans
  • Halting disconnections
  • Halting repossessions and evictions
  • Adminstration orders, bankruptcy proceedings & individual voluntary arrangements.
Discrimination

Advice is available regarding discrimination issues, including discrimination on the grounds of:

  • Race
  • Disability
  • Sex/Gender
  • Age
  • Religion or belief
  • Sexual orientation
Education

Advice and information can be offered on:

  • School admissions and appeals
  • problems in school
  • special educational needs
  • student finance
  • bullying
  • home-schooling
  • Ofsted measures
Employment

Agencies can offer advice regarding:

  • Equal pay
  • Maternity & paternity rights
  • Disputes over pay
  • Establishing employment status
  • Family-friendly rights
  • Unfair dismissal 
  • Redundancy
  • Contract problems
  • Employment Tribunal procedures
Family

Advice and information is available on:

  • Parental responsibility
  • Divorce
  • Relationship breakdown
  • Disputes about children
  • Child Support
  • Domestic violence
  • What to do after a death
  • Finding specialist legal help
Health

Advice can be offered about:

  • Benefits and housing for people living with specific conditions and sensory impairments
  • Adaptations and improvements to older peoples homes
  • Health-related benefits 
  • Mental Health services
  • Problems with health treatment & health costs
  • Complaints about standards of care
Housing

Advice and information offered includes:

  • Homelessness and rehousing
  • Landlord and tenant issues
  • Disrepair 
  • Social Housing
  • Rent and mortgage arrears
  • Defending possession actions
  • Tenancy disputes
  • Harrassment & illegal evictions
Immigration

Independent advice is on all aspects of immigration and asylum law including:

  • Asylum applications
  • Family visa applications
  • Extensions of leave to remain
  • Student and visitor visas
  • Applications for citizenship
  • EU rights
  • Nationality issues.
Legal

Advice is available dealing with:

  • The Court system
  • Civil legal disputes
  • Court procedures
  • Judicial review proceedings
  • Finding a solicitor
  • Legal Aid.
Mental health

Services offered can include:

  • Advice to service users with mental health problems on all issues
  • Finding support groups
  • Mental health care in the community
  • Rights in hospital
  • Detentions
  • Mental Health Review Tribunals.