Volunteer Gateway Assessors at Midsomer Norton office

Gateway assessors help clients get the right help in the fastest time possible. They assess people’s needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CAB adviser. As a gateway assessor you would:

·        greet clients and explain the gateway assessment process

·        explore the client’s problem(s) and situation

·        assess the risk/urgency of the client’s issue and their ability to deal with the problem themselves

·        identify the next step that needs to be taken

·        summarise the content of the interview for the client and explain what happens next

·        ensure clients know they can return if necessary

·        update the database, completing the gateway assessment screens

Specific qualifications or experience are not required to train to be a Gateway Assessor.  You need to:

·        be good at listening

·        have a good manner when talking to people

·        have basic computing skills

·        be open minded and non-judgemental

·        enjoy helping people

We can offer you:

• the opportunity to learn new skills and meet new people
• work experience
• training
• travel expenses

If you are interested in this role, please email recruitment@cab-banes.org , to to our website www.cab-banes.org or ring Lesley 01225 303852