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The Effective Administrator Monday, 5th March 2012 from 10am to 4.30pm
Duration: 1 Day
Why Come?
When you work in the voluntary sector you have to be good at almost everything. And one of the most important things to be good at is administration. Getting the systems right and convincing others of their importance is a real skill.
Aim:
To enable participants to build on the skills of running effective office systems and increase their confidence in managing their workload and communicating positively with colleagues, managers and the public
Who should attend?
All those who have administration as all or part of their job
Outcomes:
As a result of attending the course participants will be able to
Implement effective office systems,
Negotiate over work for Win/Win solutions
Gain more control of their time.
Content:
The role of administration with the organization
Effective office Systems
Building Rapport and communication skills
Managing time and interruptions
Using assertiveness skills to negotiate
Confidence Building
Action Planning
Methods:
This course is highly participatory and includes tutor input discussions, workshops and sharing of good practice
Timings:
0930 Registration and Coffee
1000 Course Starts
1630 Course Finishes
Mid-morning coffee, lunch and afternoon tea provided
Venue: BDAC office (address: http://www.bdac.org.uk/contact/)
Duration: 1 day and lunch provided
Cost: The cost for attending the course at BDAC will be £120 per delegate (37% saving) and we can accommodate up to 14 people. Places will be booked on a first come, first served basis so an early response is recommended.
Bristol CAB
Introduction to Welfare Benefits
A Three day Course at Bristol Citizens Advice Bureau – January 2012
This course will run on Monday’s for three weeks on 16th and 23rd and the 30th January. These days form part of our wider volunteer adviser training programme. The three days on benefits work as a stand alone course and we have capacity to offer a small number of places to advisers from other agencies.
This three day course is a comprehensive introduction to the welfare benefits system and includes information on all the key benefits, the eligibility criteria for them, how they fit together and how they are calculated.
After this course you will be able to;
Day One
· Describe the difference between contributory, non contributory and means tested benefits.
· Describe the contribution conditions for contributory benefits.
· Name and describe the key features of the key welfare benefits
· Identify what information you need from clients to be able to check eligibility.
· Identify which benefits a client may be eligible for.
Days Two & Three
· Calculate Job seekers Allowance, Employment Support Allowance, Housing Benefit, Council Tax Benefit, Pension Credit and Child & Working Tax Credit.
This course will be suitable for any adviser who is new to the field of welfare rights or for a more experienced adviser who would like a refresher. No prior knowledge of welfare rights is needed as this is an introductory course.
Day one of the course can be booked alone as a stand alone course.
In order to attend days two and three you need to have completed day one.
The cost for the full three day course is £80.00
The cost for attending day one only is £45.00
The training is held at our offices in Broad Street.
For more information please contact Lilamayi O’Leary on 9462558
To book a place please contact Joy Shepherd on admin@bristolcab.org.uk or 9462559
Citizens Advice Bureau
All three local CABx (Bristol, North Somerset, South Gloucestershire) offer full training to their volunteers. This is a comprehensive course covering basic advice skills, such as interviewing and case-recording, and also contains modules on all of the standard subject areas, such as housing, debt and welfare benefits. The course is nationally recognised as being of a very high standard. For more information please go to the Volunteering page.
Citizens Advice
CA is the membership body for all of the indepedent CAB charities across the country. As well as supporting the training in individual Bureaux they also offer specialist level training for advisers who have completed basic training. These course are run at a variety of venues across the country and are open to all advice workers, not just those from within the CAB service.
Citizens Advice national training programme
Advice UK
Advice UK is the membership body for independent advice agencies across the UK. They offer a wide range of courses, from basic advice skills training, to courses aimed at supervisors and volunteer co-ordinators.
Advice UK - national training programme
Advice UK South-West Region page, including local training and events
VOSCUR
VOSCUR offer low-cost training in Bristol on fundraising, being a charity trustee, supervision skills, and many other areas.
Directory of Social Change
The Directory of Social Change is a national organisation offering advice and training to the voluntary and community sector. They offer highly-regarded training courses in finance, fundraising, management and governance.